| Scope of Services |
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| Reengineering/Design of Supply Chain |
If your on-time delivery ratio is below 75%, your out-of-stock ratio at major customer is more than 20% or your lost customer ratio is 20%, or in contrast to that you might have increased your total business sales by 25% in a year, now it is time to reengineer your current supply chain from procurement through delivery and customer service including data management..
At Keswick we start with an assessment of each one of the supply chain elements and implementation of recommended changes.
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| Outsourcing and Third Party Management |
What is going on in logistics outsourcing world?
Outsourcing in fact triggers change management issues in companies. Many outsourcing contracts have failed over the period. What are the reasons? Objectives of outsourcing projects are unrealised. Logistics service providers have difficulities in managing customers’ expectations due to the misresourcing the operations. On the other hand provided data by customer was incomplete or incorrect.
Having experience as service providers and buyers we can easily say that no matter what the reason is, the result is very often same, crisis in operations, terminated contracts and distroyed relationships.
At Keswick we firstly evaluate operational process likely to be outsourced. From company’s benefit point of view we select the operations to be outsourced. Providing the process map of outsourcing project we help with supplier selection, evaluation, assignment of KPI’s, invitation to tenders, preparation, negotiations and management in the implementations.
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| Business Strategy Development for Logistics Operator |
A company strategy is the unique formula for success that forms the foundation of a business plan as well as governing day-to-day operations. This strategy is not a business definition and summary of pertinent markets, but instead, it is an account of the one or two key factors that distinguish the firm from its competition and are most expected to contribute to the firm’s long-term success. For the business enterprise, sustainable development means adopting business strategies and activities that meet the needs of the enterprise and its stakeholders today while protecting, sustaining and enhancing the human and natural resources that will be needed in the future.
Having deep experience as logistics operators we can assess your current capabilities and develop business strategy make s your company able to achieve best value in the business.
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| Operational Partner Development for Logistics Operator |
At Keswick we believe that company’s success depends on the customer’s success.
We offer our clients operational partner development project to help them grow their business and maximise their return on effort. We identify potential partners and build a pipe of opportunities based on existing/new contacts. Evaluate and prioritize from strategic, financial and operational point of view, provide visibility of our clients to potential partners. Structure deal proposals including partners benefits, targets, requirements, incentive structure, legal and operational implications. Approach targeted partners and negotiate all aspects of deals.
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| Management Consultancy for Logistics Operators |
At Keswick we refer to both the Logistics Industry and practice of helping organizations improve their performance, through the thorough analysis of existing business problems and development of plans for improvement. Because of our exposure and relationships and operational know-how we also make you aware of 2best practices. We do provide organizational change management assistance, development of coaching skills, technology implementation, strategy development, operational improvement services.
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| Logistics Operations with SPV’s |
At Keswick we run operations via SPV’s.
To achieve this goal, a facility to finance the project is made available to a single purpose company (most commonly known as a "Special Purpose Vehicle" or "SPV"). The principal assets and business of the SPV are determined by the project, and the funds lent are not directly or indirectly the subject of a guarantee, indemnity or any other form of assurance, undertaking or support by any company which may own the SPV.
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| Supply Chain Risk Assessment |
Risk is defined as “The possibility that an event will occur and adversely affect the achievement of objectives” by COSO, Enterprise Risk Management Framework. Risk is all about uncertainty, chaos, instability, being out of control, and unusual events.
Risk management is the ability to reduce and control the variation of key business system, process and product characteristics in the most cost-effective method. Supply Chain risk management is a systematic process of managing unwanted events or unwanted change in the supply chain.
At Keswick we firstly analyze supply chain business model in-source versus outsource. We determine the optimal product mix to outsource. We analyze current process capability and maturity, assurance and controls. We apply appropriate preventive and predictive and corrective actions and design contracts with supplier and assure that supply chain control points work.
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| Warehouse Design and Development |
As business develops operational requirements change. The size and location of warehouses, the process flow of operations become outdated.
Keswick Management Services use intelligence and its operational experience to engineer warehousing operations as per business needs. We design automated and conventional warehouses, we develop new sites and remodel of existing operations.
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| Logistics Health Check |
Keswick Management Services assess your current supply chain performance against supply chain best practices. The health check provides a health rating for the supply chain as a whole, as well as for each business process area.
Health check measures the what if scenario and provides the ROI (Return on Investment) for improvements. Areas of Study; |
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Warehouse Space and Utilization
Warehouse Activities and Characteristics
Transportation Planning
Human Resources and Management
Systems Review
Purchasing/production
Operational Cost |
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| 3PL’s Performance Evaluation- Rating |
3PL’s performance evaluation- Rating helps 3PL demonstrating their differentiation amongst the other competitors. On the other hand, it also helps companies shortlisting their potential outsourcing partners.
At Keswick we assist 3PL Service users and 3PL’s evaluating services and rating the services from an independent point of view.
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| Operational Audit of New and Ongoing 3PL Contracts |
Logistics Outsourcing is a strategic decision that changes directly or indirectly other department’s workflows and triggers introduction of new processes within the company. Outsourcing part or all of your supply chain means focus more on and be concerned with the operations.
Managing and monitoring the performance of your logistics partner can provide you preventive and predictive and corrective actions.
We can help by providing regular auditing service. We regularly review performance, review KPI’s, do introduce missing KPI’s to client and operator, identify and solve problems, regular operational budget analysis and reporting the impact on the supply chain of changing business strategies and targets.
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| Customer Service Issues |
Logistics operators very often ask how to differentiate their business from their competitors. Customer service in logistics is one of the very important function where you can use it as one of your competitive advantage. It is important to understand what your customers expect from customer service and also key trends in logistics in your sector.
Measuring your performance in customer service with no understanding how your customer’s measure it or how your customer benchmark it with the other supplier divert you achieving success.
We assist by providing an integrated program to improve your customer service effectiveness.
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| Freight Bill Audit |
In order to accelerate, your current Freight Billing and Payment procedure we assist you with our cost effective solutions. |
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1.Analyse your current process
2.Receive your freight invoices
3.Scan documents
4.Audit rates, liability and service performance, duplicate invoices
5.Code for non-compliant transactions
6.Introduce improved payment procedure
7.Provide analytical tools (within the company systems’ ability) |
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| Supply Chain Systems (Warehouse and Transport Management Systems) |
We assist companies in defining Information Technology needs. We prepare report help you to select appropriate software. We help you |
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1. Identifying your needs
2. Selecting appropriate software
3. Conceptual design of new processes
4. Implementation |
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| Fulfill Skills Shortage and Develop Skills |
We help you developing your team as per logistics industry trends in operations, sales, customer service…
We understand that it not easy to move into new logistics operations with the current team. We offer you to fulfil your missing skills on the temporary base and develop your missing skills through various solutions.
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